Privacy policy
This privacy policy explains how Menopause Leadership (ABN 61 342 778 561) collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Menopause Leadership
PO BOX 8508
Gold Coast, MC QLD 9726
Australia
Email: privacy@menopauseleadership.com
What personal information we collect
We may collect the following types of personal information:
Identity information
- Name
- Email address
- Phone number
- Company name
- Job title
Sensitive information
In the course of providing coaching and support, we may collect sensitive information, including:
- Health information
- Menopause-related disclosures
- Coaching notes
- Session recordings (where applicable)
Sensitive information is only collected with your consent and for the purpose of delivering coaching and related services.
Technical information
- IP address
- Device and browser information
- Cookies
- Analytics data relating to website usage
We use analytics tools to understand website performance and improve our services. Analytics data is aggregated and does not personally identify you unless you voluntarily provide identifying information.
How we collect information
We collect personal information through:
- Website contact forms
- Booking systems (including Microsoft Bookings)
- Email correspondence
- Zoom or Microsoft Teams sessions
- Coaching intake forms
- Surveys
Why we collect personal information
We collect and use personal information to:
- Deliver coaching services
- Respond to enquiries
- Improve our services
- Send marketing communications (where consent has been provided)
- Comply with legal obligations
Marketing communications
We may send marketing emails where you have provided consent or where permitted under the Spam Act 2003 (Cth). You may unsubscribe at any time by clicking the unsubscribe link in any email.
Payments
Payments are processed securely by third-party providers such as Stripe. We do not store credit card details.
Disclosure of personal information
We may disclose personal information to:
- Accountants and professional advisers
- IT service providers
- Customer relationship management (CRM) providers
Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy law.
Data retention
Coaching records may be retained for up to seven (7) years in accordance with professional and legal requirements. Other personal information is retained only as long as necessary to fulfil the purposes outlined in this policy.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure systems, password protection and restricted access.
Access and correction
You may request access to or correction of your personal information by contacting privacy@menopauseleadership.com. We will respond within a reasonable period.
Complaints
If you believe your privacy has been breached, please contact us at privacy@menopauseleadership.com.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Updates to this policy
This privacy policy may be updated from time to time. The current version will always be available on this website.
